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Post by account_disabled on Dec 14, 2023 8:42:53 GMT
Learn more about speech recognition software . 3. Chatbots or virtual assistants: personalization of interactions with customers Online shopping virtual assistants Designed to interact directly with users, chatbots (or virtual assistants) are conversational agents used to automate certain interactions with customers. They thus allow us to answer the most frequently asked questions. As well as offer assistance to users throughout the purchasing process, directing them, if necessary, to the appropriate source of information. Other examples of possible Job Function Email List uses of chatbots to simplify interactions with customers are SNCF's Oui Bot booking assistant or BNP Paribas' Telmi bot, which are able to inform customers or redirect them to an advisor in cases that require require. Some advantages of chatbots: Multi-channel integration (website, mobile app, messenger) and user assistance before, during and after purchase. Automate the most frequent requests, allowing teams to focus on high-value missions. Learn more about chatbot platforms . 4. Image recognition: a solution to improve product selection image recognition shopping platforms Based on the recognition of a product from a photograph, image recognition allows you to immediately identify and know the data relating to the product in question.
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